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Frequently asked questions (FAQs) from MONA users

This page provides brief and straightforward answers to frequently asked questions from users of MONA (Microdata Online Access). If you cannot find the answer to your question, please feel free to contact MONA support. More information is provided in the MONA FAQ, found in “MONA Info” located on your Start menu.

Login-related questions

How do I log into MONA?

See the user guide.

User guide for MONA (pdf)

I’m having trouble logging in through the link at www.scb.se/mona-en. What should I do?

If you are getting the message “Log-on credentials not accepted”, make sure you have entered the correct username and PIN/OTP.

Why am I getting the error message, “The username or password is incorrect” even though I am using the correct username and password?

The entered domain name may be incorrect. In the login portal, it should say “Sign into: MICRO”. If this is not the case, you need to type micro\username in the username field.

Why does my smartphone application no longer generate working OTPs?

If this happens, it probably means that your seed code for the application has become unsynchronised. Contact MONA support and they will generate a new seed code for you.

I want to change my password, what rules apply?

The password you have chosen is valid for two years. You can change password at any time by opening the MONA remote desktop and pressing Ctrl+Alt+End. If you haven’t changed your password, you will after two years, receive a prompt to change your password when you are logging in. Remember to choose a unique password that you do not use for other systems. Should you lose your password to some system, security at MONA is not affected if your password is unique. The password may not consist of a single word that can be found in a dictionary and may not contain your username in MONA. 

The password must be at least 12 characters, and must contain characters from at least three of the following categories:

  • Uppercase letters (A-Z)
  • Lowercase letters (a-z)
  • Base 10 digits (0 through 9)
  • Non-alphanumeric characters (special characters):
    ~ ! @ # $ % ^ & * _ - + = ` | \ ( ) { } [ ] : ; " ' < > , . ? /

Software-related questions

Is it possible to use software products other than those to which I already have access?

There is a list of available software in MONA Info, located on your Start menu in MONA. If you can’t find the software concerned in the list, contact MONA support and they will investigate whether the software can be added to MONA.

How do I access data delivered in SQL format from STATA, SAS, SPSS or R?

Go to MONA Info, located on your Start menu in MONA, and then click on the software instructions that interest you.

Is it possible to install add-ons for STATA?

Yes, instructions for adding personal ado-files are available via “Mona Info” in MONA. You can also contact MONA support to request a new add-on, but make sure that it is not already installed.

Is it possible to install add-ons for R?

Yes, but you cannot do it yourself. All packages available via The Comprehensive R Archive Network (CRAN) are installed in MONA by default, so make sure that the required package is not already installed before you contact MONA support to request a new package.

Support and other questions

At what times is MONA support available?

Weekdays 08:00–16:00, closed for lunch 11:30–12:30.

Summer hours 09:00–15:00. You can always check the current opening hours at www.scb.se/mona-en.

I lost my user information – can I get a copy of it?

Notify MONA support immediately if you believe that someone else might have gained access to your login details, so that we may block your account. If you have merely forgotten your login details, please contact our support team, and we will restore your password and send you new login details by registered mail. Provide the address to which the login details should be sent if you do not wish to have them sent to your workplace.

Can I connect to MONA if I am not in Sweden?

MONA is permitted for use in a country within the EU or EEA or a third country approved for transfer by the European Commission. According to the terms of use, it is only permitted to use MONA from a country approved by the European Commission. Therefore it is not permitted to use MONA from a Swedish embassy or consulate in a third country not approved for transfer. Using MONA in a country that is not approved by the European Commission entails unauthorised processing under the General Data Protection Regulation (GDPR) and when this occurs, a report of a personal data incident must be submitted to the Swedish Authority for Privacy Protection.

The list of third countries approved by the European Commission for data transfer is available here: 

Adequacy decisions | European Commission (europa.eu) 

When the organisation responsible for data in MONA is located in Sweden, using MONA in the United States or Canada is not permitted because such data is not protected in these countries.

Can I add my own files to my MONA account?

Yes, but you should only submit files to Statistics Sweden for import into MONA that are necessary/related to other operations in MONA. Go to MONA Info located on your Start menu in MONA for more information.

Please note that all files will be inspected before they are copied into the MONA system. Files containing malicious code or that enable interoperability between other data will not be accepted.

Why does my MONA connection get disconnected?

After 30 minutes of inactivity you will be logged out of MONA, but you will be able to resume the session by logging in again. After another sixteen hours of inactivity the session will be terminated and you risk losing unsaved work.

If you experience that you are logged out of your session earlier, perform the following troubleshooting steps:

1. Make sure the login browser tab is not closed.
2. Check if the problem persists using a different browser.
3. Make sure there are no energy-saving settings that are causing your computer to enter sleep/hibernate mode.
4. Check if the problem persists from a different computer and/or from a different internet network.
5. Try using a cable internet connection rather than wifi.

If none of these suggestions solve the problem, contact MONA support.

Contact

MONA support

Telephone
+46 10-479 64 20
Monday–Friday
08:00–11:30, 12:30–16:00

Closed on 24 June

Limited opening hours during the summer, 27 June – 12 August
Monday – Friday
09:00–11:30, 12:30 – 15:00
E-mail
mona@scb.se